From order to delivery
Clear information about delivery and returns
Your order is delivered to the address entered during checkout. Available options and timeframes are shown before you confirm your order.
Protected parcel
Boxes are appropriately sized and your items are properly protected.
Stated timeframe
The applicable timeframe is shown on the order confirmation page.
Return within 14 days
You have 14 days from receipt of the full order to exercise your right of withdrawal.
Your order
The essential information
Delivery address
Products are sent to the address entered during checkout.
Choose before confirming
Available options and timeframes appear before you confirm.
If there is a delay
You will receive an email if a dispatch delay may change the stated timeframe.
Withdrawal and refund
Need to make a return?
Please notify us first with a clear statement including your first and last name, email address, address, order number and order date. Products must be returned no later than 14 days after you communicate your decision.
- Products unopened, complete and undamaged
- Return shipping costs are paid by the customer
- Refund no later than 14 days after notification, subject to receipt and inspection of the products
- Refund using the original payment method or by bank transfer