Shipping and returns
Shipping your parcel
Products are delivered to the delivery address indicated during the order process, within the time indicated on the order confirmation page. In the event of a delay in shipment, an e-mail will be sent to inform you of any consequences on the delivery time indicated. In accordance with legal provisions, in the event of late delivery, you have the right to cancel the order under the terms and conditions defined in article L 138-2 of the French Consumer Code. If, in the meantime, you receive the product, we will reimburse you and the delivery costs in accordance with article L 138-3 of the French Consumer Code. In case of delivery by a carrier, the company Gérant can not be held responsible for late delivery due exclusively to unavailability of the customer after several proposals for appointment.
Box dimensions are appropriate and your items are properly protected.
Conditions of withdrawal
The customer has a right of return of fourteen (14) days from receipt of the totality of his order to retract without necessarily giving a reason.
To exercise the right of retraction, the customer must notify his decision to retract his order by an unambiguous statement specifying his first and last name, e-mail, address, order number and date:
- by internet: on the website https://www.miel-imperial.com/en/ using the contact form (https://www.miel-imperial.com/nous-contacter)
In the event of withdrawal by the Customer, Miel Impérial will reimburse the payments received from the Customer and, in any event, no later than fourteen (14) days from the day on which Miel Impérial is informed of the Customer's decision to withdraw.
In the event that the Customer withdraws from the entire order, Miel-impérial will reimburse all payments received from the Customer for this order.
In the event that the Customer withdraws from part of the Products in the order, Miel-impérial will reimburse the amount of the Products returned.
The refund will be made by the same means of payment that the Customer used for his/her order or by bank transfer.
Miel-impérial may defer this refund until receipt and verification of the Products.
The Customer must return the Products no later than fourteen (14) days after having communicated his decision to withdraw.
Products returned must be unopened, complete and undamaged.
Parcels must be returned to the following address:
The Customer will bear the cost of returning the complete order or Products.